Back to the floor

Annual leverage from killing the sample

Hours

The expensive part of QA is not software. It is skilled people replaying audio. Automate the replay.

Sampling feels cheap because the labor is hidden. Someone still has to pick the calls, listen, type the form, and argue with the agent. QACALLS takes the listen-and-type loop. People keep calibration, disputes, and the coaching conversation.

Plug your real volume into the ROI calculator. If the uncovered call count makes you uncomfortable, that is the product working before you ever upload audio.