AI-powered call quality assurance
Insights from every call, automatically
Less than 2% of customer calls get reviewed. QACALLS scores every conversation against your criteria so you can coach from evidence, protect revenue, and scale QA without another headset.
Powered by
Interactive sample
Northline · inbound sales · 3:42
Transcript
Click a score to highlight the moment
AI score
48 / 60
Built for the floors that live on the phone
Click an industry. Each page is a real path, not a dead nav item.
QACALLS makes an impact
Do the math, then click the story
These are operating numbers, not vanity logos. Each card opens an example of what 100% coverage changes.
100%
Of calls scored
Sampling 2% of conversations hides the objections, disclosures, and close attempts that actually move revenue.
Read the story →60%
Less QA busywork
AI does the first pass. Humans spend time on disputes, calibration, and the 20 calls that need a person.
Read the story →21%
Closer coaching loops
Time-stamped evidence lets managers say “you never asked for the sale at 4:12” instead of “be more confident.”
Read the story →$2K+
Example monthly leverage
Run the ROI calculator with your call volume. Most teams find the first win is hours given back to managers.
Read the story →30%
More calls processed
Custom scorecards can grade lead quality, not just politeness, so ops can process more without a bigger review team.
Read the story →7x
Faster client reporting
Agencies can score 100% of a book of business and send a clean report instead of a sampled spreadsheet.
Read the story →27x
More QA coverage
If you review 20 calls a week today, 100% coverage is not a little more listening. It is a different operating system.
Read the story →6x
Reviewer throughput
Hybrid workflows let AI handle binary checks while people grade nuance. Throughput jumps without burning out reviewers.
Read the story →Hours
Back to the floor
The expensive part of QA is not software. It is skilled people replaying audio. Automate the replay.
Read the story →Calculate your potential ROI
No guessing. See how many calls you currently leave in the dark, and how many hours a sample is costing you.
QACALLS solves the QA blindspot
98% of your calls are a black box
Manual QA can only review a sliver of the floor. That leaves revenue, coaching, and legal risk in the dark. QACALLS lights up every conversation.
Stop leaking revenue
Missed upsells, weak objections, forgotten value props. Surface coachable moments across every call, not the ones a reviewer happened to pick.
Pinpoint customer friction
Stop guessing why people are angry. Find the exact minutes that cause churn — or delight — across thousands of conversations.
Bulletproof compliance
Random spot checks are a liability. Watch disclosures and script requirements continuously, before they become a complaint.
Deploy in minutes, not months
How QACALLS works
Upload calls
Connect the phone system or drop recordings. Most teams get a first file in without a project plan.
2AI evaluates everything
No more 2% random sampling. QACALLS grades with your criteria and explains each row.
3Coach and improve
Turn scores into feedback, track agent trends, and trigger workflows when something fails.
A better way to QA
Evolve beyond spreadsheets and manual QA
Automate reviews, uncover coaching moments, and build a data-driven floor without waiting on a six-month rollout.
Fully automate QA
Stand up an evaluator in minutes. Custom metrics, conditional logic, and weighted questions that match how you already grade.
Open this product area →Conversation intelligence
Track strengths, misses, and topics. Get summaries, catch crosstalk, and line insights up with the scorecard you care about.
Open this product area →If-this-then-that actions
Churn language can open a retention task. A clean close can ping the manager. QA becomes an operating system, not a file.
Open this product area →Fair, specific coaching
Time-stamped comments, daily overviews, and a dispute path so agents argue with the tape instead of the vibe.
Open this product area →Why choose QACALLS?
Out with the old, in with the scored call
Other QA platforms hide pricing and take months. QACALLS is built so an agile team can click, score, and decide.
100% call coverage
Stop guessing from a 2% sample. Score every conversation so compliance and coaching stop being a lottery.
Price on the page
No mystery quote to see the number. Plans, credits, and what is included are published.
Live in minutes
Skip the four-month implementation. Open a sample evaluation now. Send your own recording when you are ready.
Build with AI
Pick the model. Write criteria in plain language. QACALLS grades the call the way your best reviewer would.
Revenue insights
Surface competitor mentions, missed upsells, and churn language automatically, not in a monthly spreadsheet.
Agent friendly
Agents can open their own scores, timestamps, and coaching notes. No per-seat penalty for inviting the floor.
Your scorecard
Bring the rubric you already use. Weighted questions, fail conditions, and hybrid human review are first-class.
Automated workflows
Fail a disclosure, post Slack. Crush a pitch, send kudos. Push CRM updates when the AI sees churn risk.
From the tape, not a focus group
Every quote is a click
“A score of 84 is useless until you can click the fail and hear the disclosure land late. That is the product.”
From the Northline sample
Compliance row, 0:18
“We do not need another dashboard. We need every call graded against the sheet we already use.”
What QA leads tell us
Intake from support@qacalls.ai
“If I would have built this internally it would still be in committee. The point is speed to a scored call.”
Why teams click around first
Start with /try
“Random sampling feels responsible. Then a missed mini-Miranda shows up in a complaint you never reviewed.”
Collections industry note
See the collections page
Integrations
QACALLS works with your systems
Phone systems, storage, and alerting. Don't see yours? Tell support@qacalls.ai and we will build the connection.
Generate an AI call evaluation, for free.
Open a sample call, click every score, then email us a recording of your own.