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0:04 · Agent

Thanks for calling Northline. This is Maya. Who am I speaking with?

0:09 · Caller

This is Jordan. I got a quote last week and it felt high.

0:41 · Agent

What were you hoping the plan would cover that the quote missed?

1:12 · Caller

Mostly the wait times. And I don't want to get surprised on billing.

1:48 · Agent

The plan includes same-week appointments and a written billing cap.

2:26 · Caller

Still, $90 more a month is a lot.

2:33 · Agent

Fair. If the cap avoids one surprise bill, it usually pays for the gap. Want me to hold the rate through Friday while you look?

3:10 · Caller

Yeah. Can you email that?

3:16 · Agent

I'll send the recap and a calendar hold for Friday at 10.